Triggers and nature of product use

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maksudasm
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Joined: Thu Jan 02, 2025 7:09 am

Triggers and nature of product use

Post by maksudasm »

Triggers are hooks that grab the attention of customers and encourage them to return to the site. This is how sales triggers work, for example . In the case of onboarding, these can be push notifications, emails, messages, and the like. There is no need to implement triggers en masse without optimization. It is necessary to determine the nature of the product's use and use these tools to provide specific hints that will reinforce it.

The nature of use and triggers directly depend on the product itself. If it is some kind of women's calendar, it will be used several days a month. If we are talking about a fitness tracker, it will be actively used every day. Having thought about these features, you need to choose the means of communication that is closest to the nature of the product's use and will help return the user to energetic, ongoing cooperation.

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Rules for effective onboarding
There are several rules for effective onboarding. They will help to introduce the user to the necessary products with the greatest success:

Know what is offered in the smallest detail

Managers should study their product before offering it to clients. Each of them should go through registration themselves, think through answers to possible user questions, having encountered problems in real life. Only in this case, onboarding will be carried out at the highest level.

Provide a full product test before purchasing

To dispel the client's doubts, you need to not only tell them about the advantages of the offer, but also give them the opportunity to use the product during a limited trial period. It is advisable to give the person access to extended functionality so that they are convinced of the high-quality work of the product and want to continue working with you.

Explain briefly and clearly how to use it

During the onboarding process, you don't need to try to tell the client about the full functionality of the product right away. Focus on the key, important points. Draw their attention to the advantages, highlight those points that will help them at the start of working with the service, and solve those problems that are relevant for them at the moment. They will learn everything else gradually while using the product.

Rules for effective onboarding
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