The main methods of conflict management have various strategies of behavior in such situations in their arsenal. To understand how to behave in this or that case, we will point out the main guidelines:
the ability to distinguish between the important and the unimportant. It seems that there is nothing complicated about this, but practice shows that it is not that simple. Not everyone manages to regularly analyze the motives of their behavior in conflict situations, but if you understand what is really important and what only flatters your vanity, then over time it will become easier to cut off everything unimportant;
inner peace . Its presence mom database makes a person more active and energetic, preventing him from losing his composure even in the most critical situations. Inner peace is a kind of protection from all troubles and life's troubles, it helps to choose the right line of behavior;
emotional maturity and stability . The presence of these qualities means a person’s ability and readiness to perform worthy actions in any life situations;
Conflict Resolution Guidelines
knowledge of the extent of influence on events. The individual is aware of the limits of his/her own influence and does not put pressure on the opponent, or, on the contrary, is able to speed up events in order to master the situation and adequately respond to it;
the ability to approach a problem from different points of view . This is necessary to evaluate the same event from several sides. If you look at a conflict from your position, the assessment will be one. If you look at the situation from the opponent's side, everything will look completely different. That is why it is so important to be able to evaluate, compare, and connect different positions;
readiness for unexpected events . The absence of bias towards what is happening allows you to quickly rebuild and adequately respond to a sharp change in the situation;
the desire to go beyond the problematic situation . Practice shows that there are no hopeless situations, a solution is found in any case;
observation, which is necessary to evaluate others and their actions . If you learn this in relation to yourself, then many inadequate reactions, violent emotions and unnecessary actions will disappear. When a person is able to objectively evaluate his own motives, desires, and impulses from the position of an outside observer, then it will be easier and simpler for him to control his behavior, especially in the event of a conflict;
foresight, which allows not only to understand the internal logic of current events, but also to see the prospects for their development. Knowing what certain actions can lead to protects against unnecessary mistakes, helps to choose the right style of behavior and does not allow a conflict situation to form;
the desire to understand others, their thoughts and behavior . Sometimes this becomes the first step towards reconciliation, in other cases it allows choosing the right line of response. Life shows that many misunderstandings could be avoided if people would put themselves in others' shoes more often. The ability to understand (without necessarily accepting) someone else's point of view helps to determine in advance the behavior of people in various situations.