First, it explains the team's ability to manage traffic

[AsaduzzamanFoysal]

In this case, it would probably be a good idea to look at the wait time to set a precedent. For example, you might have an SLA of about one minute.

While coming up with an improvement strategy, you probably wouldn't necessarily consider conversations that were canceled less than a minute after the initial request.

However, the goal is always to keep missed conversations belgium consumer mobile number list at zero or as close to zero as possible. Keep in mind that if you don't get the opportunity to engage with your customer base, it's not unlikely that a competitor will.

There are other solutions to this than hiring multiple customer service representatives to deal with the problem. For example, you may be able to take advantage of achat applicationthat offers redirection or accepts contact information for a callback so that follow-up can take place.

5. Waiting time
This one is also self-explanatory. It takes into account the amount of time a visitor to your site would wait before a customer service representative gets in touch with the person.

In most cases, this is taken as an average. Missed calls would not be part of the calculation here, since the customer service representative would not accept the call.


Then, many companies use this metric to give customers an idea of ​​how long they will likely have to wait before our representative gets to them.