Violation of the "safe" distance. Many people react painfully to the destruction of their personal space. During a conversation with a client, it is worth maintaining a distance of about one meter. At this distance, you will be heard well, and you will not breathe in the face of the interlocutor.
Ingratiating communication and a cold tone . Earlier we talked about the role of a friendly attitude. At the first stage of establishing contact with the client, try to be neutral, and during the conversation, listen carefully and adapt to him. An ingratiating look or indifferent coldness of the seller repels a potential buyer.
Pressure on the customer car owner database and persistence . An illustration of this point can be consultants in electronics stores. As soon as the visitor stops by the display case, the salesperson immediately appears next to him and persistently offers his help. Feeling pressure, the potential buyer tries to leave the store as quickly as possible. Remember this example when establishing contact with the client. Give him the opportunity and time to think over his decision.
The basic rules for establishing first contact with a client presented in our material are a basic condition for an effective conversation and conclusion of a deal. At the same time, do not forget that each buyer is a unique person who has his own views and needs. To create a favorable impression on the client, the seller must be tactful, polite and empathetic to the interlocutor. If all this is supplemented by a competent selection of the product, then you are guaranteed to get a reliable regular customer.