Big Data Improves Customer Service

[nurmohammadkhan]

Another significant advantage of using Big Data in the context of Fleet Management is the improvement of customer service , especially when it comes to car rental companies.

In fact, through Big Data, it is possible to collect more information on armenia whatsapp resource the aspects that customers like and dislike during the service: in this way, companies can move in advance to meet consumer expectations and modify the available offers accordingly. For example, they can identify the most suitable car depending on the characteristics of the customer or the type of trip that the customer intends to take, basing their choices on the information collected from previous customer rentals.

Likewise, they can provide customers with specific instructions based on the type of car they have chosen (e.g. how to manage consumption, what type of routes to prefer, etc.).

Not to mention real-time interventions . In fact, every rental company can use Big Data to constantly know the conditions of the car and any unforeseen events that occur along the way so as to be able to warn the customer and move proactively to solve the problem and intervene on the vehicle.