The best way to help your support agents is through live chat
Posted: Thu Jan 23, 2025 4:32 am
Buildchatbotthat integrate with your other tools. For example, you can sync chatbots with your knowledge base. So when a user has a problem, the chatbot will direct them to the appropriate page in the knowledge base.
Chatbots don't provide the same personalization as a live chat agent, but they can help reduce their workload and provide relief outside of business hours.
4. Assistance services
Chatbots can handle simple queries, taking the belarus phone number list workload off live chat agents.
When your customer base grows, customer issues start to slip through the cracks. In that case, your business can use software to help.
Help DeskThe software manages customer inquiries from a centralized location. It synchronizes all your tools and customer support representatives along with features like CRM andcontact management.
It also supports various customer support tools such as:
Team email
Tickets
Live chat
Chatbots
Knowledge base
Connect everyone and everything to your help desk and automate them together.
In addition to investing in tools to reduce agent workload, here are other ways to support your live chat agents:
Chatbots don't provide the same personalization as a live chat agent, but they can help reduce their workload and provide relief outside of business hours.
4. Assistance services
Chatbots can handle simple queries, taking the belarus phone number list workload off live chat agents.
When your customer base grows, customer issues start to slip through the cracks. In that case, your business can use software to help.
Help DeskThe software manages customer inquiries from a centralized location. It synchronizes all your tools and customer support representatives along with features like CRM andcontact management.
It also supports various customer support tools such as:
Team email
Tickets
Live chat
Chatbots
Knowledge base
Connect everyone and everything to your help desk and automate them together.
In addition to investing in tools to reduce agent workload, here are other ways to support your live chat agents: