By Thenu Kittappa, Head of Partner Sales and Strategy, Zendesk
This year’s Relate conference, held in the sunny oasis of Las Vegas, was an unforgettable mix of innovation, inspiration, and connection. On one hand, the unveiling of Zendesk AI’s groundbreaking features promised a revolution in customer service; on the other, keynote speaker Michelle Obama’s insights left us inspired and ready to grow. Add to that the valuable connections made through engaging sessions, meetups, and social events, and it’s clear that every moment spent at Zendesk’s flagship conference was a memorable piece of a larger, more vibrant shared experience.
At the event, Zendesk announced australian whatsapp number amazing new features to help its customers shine when it comes to improving their customer and employee experience. Imagine a world where customer support is so seamless, it feels like everything is on autopilot. That’s the reality we’re creating with the launch of AI Agent, Copilot Agent, AI-powered Workforce Engagement Management (WEM), and Quality Assurance (QA) to drive exceptional service.
Zendesk AI simplifies the process of setting up AI for partners, making it remarkably easy compared to the Herculean efforts typically associated with programming and training other AI models. Our goal is to make AI accessible to everyone, enabling thousands of businesses to improve their service quality and fuel their growth. In addition to automating up to 80 percent of support requests, Zendesk AI triples the rate of instant, automated resolutions, leading to 30 percent faster issue resolution and at least 10 percent higher agent productivity. We’re immensely proud of Zendesk AI’s capabilities and can’t wait to see it seamlessly transform your business.