What are we talking about? Conflict resolution methods are chosen depending on the reasons for the disagreements that have arisen. If the problem is in the employee's personal qualities, then it can be resolved through an "I-statement", and if with another company, then mediation is used.
What to pay attention to? The best way to resolve conflicts is to prevent them. To do this, it is necessary to eliminate the organizational causes of their occurrence, unite people with a common goal and resort to the services of dispute resolution specialists.
In this article:
Causes of conflicts in the organization
Types of conflicts at work
Methods of conflict resolution
5 stages of conflict management
Methods of resolving conflicts between organizations
Benefits of contacting a conflictologist
5 ways to prevent conflicts in a company
Frequently asked questions about conflict resolution methods
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Causes of conflicts in the organization
Conflicts between colleagues can arise for jamaica phone data personal or objective reasons. The former concern contradictions in feelings, emotions, and behavior in a team.
Causes of conflicts in the organization
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The second concerns disagreements that arise on work issues. The methods of resolving conflicts directly depend on the causes.
Personal causes of conflicts
Relationships in the team . In any company, a situation may occur when colleagues do not agree on their views on life or some specific events. For example, in the sales department, one of the employees refuses to eat meat and tries to impose his ideology on everyone around him. At first, his persuasion will be perceived as a joke. Gradually, the conflict will escalate, colleagues will begin to get tired of intrusive conversations. The situation may reach an open confrontation.
Incorrect feedback . Anyone can make a mistake. Both the average employee and the department manager must be able to react correctly to mistakes. For example, if you tell a subordinate: “How could you do such a stupid thing, you couldn’t think of anything worse?”, you can provoke a conflict. The employee is unlikely to understand what he needs to fix and will only harbor a grudge against the boss.
Tense emotions . When under stress, an employee is more likely to become a participant in a conflict. Accumulated negative emotions and nerves provoke a breakdown. At first glance, a simple situation, which in a calm state is unlikely to become a reason for disagreement, under stress can lead to a serious conflict.
For example, the testing department found a bug that the developers have been unable to fix for a long time. A banal joke like, "Stop torturing yourself, let's fix it," can lead to a surge of emotions and conflict.