More Statistics on Technology-Based Customer Service

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For example, if someone fills out a WPForms contact form, Uncanny Automator can save their information and send it to your CRM application. This keeps all customer data in one place, helping your team provide a taiyuan phone number better, more personal service.

75% of support departments say they need tools that eliminate manual tasks like ticket routing and labeling.
74% of leaders say switching between tools increases ticket resolution time.
62% of customer service agents said having access to data to personalize interactions would help them do their jobs better.
56% of customer service agents want simpler tools to do their jobs better.
35% of companies look for new tools for cost reasons.
32% of people are looking for new tools to worry about data security.
29% are looking for new tools due to platform outage issues.
28% want to use new tools to improve immediate insights.
28% seek new tools due to the complexity of integration.
The growing impact of self-service support

Self-service support, such as knowledge bases, is changing the way companies help customers. Here are some eye-opening statistics about this trend.

10. Companies using knowledge bases receive 23% fewer customer support requests.

A knowledge base allows customers to find answers themselves. This means they don’t need to contact support as often. Satisfied customers can quickly resolve simple issues while the support team can focus on more complex issues.

If you use Heroic KB as your knowledge base software, you get built-in analytics that show you what your customers are searching for and how they are using your help articles. You can then use this information to improve your guides and save your support team time.