Based on these instructions, the neural network processes recorded and transcribed conversations. If the conversation contains words and phrases related to a specific instruction, the AI automatically classifies the dialogue as “customer dissatisfaction,” “repeat appeal,” and so on. Now the supervisor can filter operator dialogues, viewing only those that require his attention. In addition, the employees of the now contact center began to ask subscribers personally whether they were able to solve the problem, whether they still had questions, and how the clients rate the solution to the issue on a scale of 1 to 5. The neural network was instructed to save the stage of receiving feedback from the client as a short description. This way, the supervisor does not need to study the entire transcript of the conversation to find out the service quality assessment.
Transporting large volumes of cargo over iraq telegram data complex routes involves managing large volumes of information. In addition to data directly related to customers, rates, assets and the company's operations, logistics managers are sure to monitor industry news. Changes in customs legislation, incidents or scheduled repairs at terminals and on transport routes - all these details may be required at any time to answer a customer's question about the reason for the delay, or to correctly calculate the cost of state duties. of shipping costs based on internal rates that are updated regularly, and it becomes clear that customer service representatives are overloaded with information and can easily miss something. To prevent this from happening, you can create an internal database that collects any news, internal or from the general information field, and then give access to it to a chatbot based on artificial intelligence (AI).
It will instantly highlight the important and answer any question the manager may have. This is exactly what our client, a leader in the freight industry, did. We will tell you what functionality the smart chatbot designed for the transport company has and how it simplifies the work of the first line of support. Features of the MCN Telecom client We were approached by one of the largest transport and logistics companies in Russia, operating in the field of port, railway and integrated logistics business. The company transports import and export cargo all over the world, by various modes of transport. There are more than 15 thousand regular customers, so the service department receives hundreds of requests daily, and many of them require reference information.