But it is not enough to have tools to
Posted: Thu Dec 26, 2024 8:48 am
Capture feedback if the company does not pay proper attention to them. It is always good to remember that reports are important, but only if you have someone willing to analyze the data. Process automation only makes sense if the team applies its intelligence towards the service of what really matters — customer satisfaction — instead of performing repetitive tasks.
6. Align expectations For those who work with recurring services, a sale well done new zealand telegram number list is one that meets the customer’s demands. Therefore, do not fall into the trap of seeking a high ticket based on false promises. In the long run, the results are disastrous because the customer will not only cancel the contract but will also be left with a negative image of your company.
Considering how easy it is nowadays to share experiences, the risks are enormous. It is impossible to avoid churn, but aligning expectations is a good start to guarantee a long-term relationship with most of your customers. 7. Take action on suggestions received This is one of the main complaints made by customers: companies do not consider their feedback. Often, just to cut costs, they even ignore feedback about recurring problems.
6. Align expectations For those who work with recurring services, a sale well done new zealand telegram number list is one that meets the customer’s demands. Therefore, do not fall into the trap of seeking a high ticket based on false promises. In the long run, the results are disastrous because the customer will not only cancel the contract but will also be left with a negative image of your company.
Considering how easy it is nowadays to share experiences, the risks are enormous. It is impossible to avoid churn, but aligning expectations is a good start to guarantee a long-term relationship with most of your customers. 7. Take action on suggestions received This is one of the main complaints made by customers: companies do not consider their feedback. Often, just to cut costs, they even ignore feedback about recurring problems.