Handle customer service requests directly in WordPress?

[suchona.kani.z]

Why we recommend using LiveChat: LiveChat is an AI-powered help desk software that has many advanced tools to help you sell more. For example, custom forms, product cards, and AI automation can help you turn inquiries into actual sales.

8. Heroic Inbox
Heroic Inbox
Heroic Inbox is a top WordPress-powered help desk for managing customer emails and support tickets. It keeps all your support activities in one place within your WordPress site, making it easier and faster to respond to customer inquiries.

Please note that Heroic Inbox is part of HeroThemes. If you want more details about our experiences with it, you can read our HeroThemes review .

After testing the mailbox, we found that it has all the features needed to manage support emails. For malaysia telemarketing data example, you can create canned replies, add notes to conversations, track ticket history, and assign messages to team members.

Best of all, it consolidates multiple inboxes into one place. You may have multiple email inboxes to respond to, such as sales, support, customer service, and partnerships. This way, you can ensure that an important message never gets lost.

If you want to add knowledge base functionality to your site, simply download Heroic KB . It allows you to easily create a searchable knowledge base.

Pro:

You can connect multiple email boxes in one place.
It offers the ability to add notes and assign tickets to users.
Against:

It does not have live chat functionality.
Pricing: Starting at $199.50 per year.