What is emotional intelligence?
Posted: Tue Feb 18, 2025 7:50 am
As a company's demands change, as seen in the scenario facing the COVID-19 pandemic , what is expected of managers and leaders also changes. Thus, the ongoing digital transformation requires a different type of leadership and team, in the face of increasingly complex situations that arise.
Now it is necessary to have skills for agile culture , but also honduras mobile database a specialized, multifaceted professional profile , that thinks outside the box, but is empathetic, with emotional intelligence, since behavior and the field of emotions are capable of elevating a work environment or bringing losses, including financial ones.
Not without reason, a 2019 survey by management consultancy Eagle Hill found that more than 70% of employees believe that organizational culture directly impacts the way they serve customers . After all, a company's culture is also based on behaviors and emotions.
What is emotional intelligence really? What are its pillars? How important is it in the context of business management and how can it be developed? These are some of the questions we address in this article. Enjoy your reading!
In general terms, emotional intelligence is the set of abilities to understand, manage and learn about one's own emotions and those of other people, using this knowledge to propose solutions to conflicts and everyday problems.
The concept became popular thanks to the American psychologist and journalist Daniel Goleman, who published the book Emotional intelligence ( Emotional intelligence: why it can matter more than IQ), in 1995.
However, psychologists and researchers Peter Salovey and John D. Mayer had already been on the trail of this investigation since the 1980s and, in 1990, proposed a model of EI.
Now it is necessary to have skills for agile culture , but also honduras mobile database a specialized, multifaceted professional profile , that thinks outside the box, but is empathetic, with emotional intelligence, since behavior and the field of emotions are capable of elevating a work environment or bringing losses, including financial ones.
Not without reason, a 2019 survey by management consultancy Eagle Hill found that more than 70% of employees believe that organizational culture directly impacts the way they serve customers . After all, a company's culture is also based on behaviors and emotions.
What is emotional intelligence really? What are its pillars? How important is it in the context of business management and how can it be developed? These are some of the questions we address in this article. Enjoy your reading!
In general terms, emotional intelligence is the set of abilities to understand, manage and learn about one's own emotions and those of other people, using this knowledge to propose solutions to conflicts and everyday problems.
The concept became popular thanks to the American psychologist and journalist Daniel Goleman, who published the book Emotional intelligence ( Emotional intelligence: why it can matter more than IQ), in 1995.
However, psychologists and researchers Peter Salovey and John D. Mayer had already been on the trail of this investigation since the 1980s and, in 1990, proposed a model of EI.