SF Express picks up the goods at the
Posted: Mon Dec 23, 2024 8:11 am
Since the freight insurance system is relatively complicated, it was found that SF Express supports return package freight service at a very low price of a few cents per order, which is very suitable for our company; Goal: Improve user experience and after-sales service points by . Increase . points; At the same time, improve order conversion rate; Solution: Connect to SF Express's return package freight service to improve experience; Detailed plan: Through the interface and SF Express service, the system supports platform delivery, merchant delivery, and user purchase; The front end adds service labels to display scenarios such as list, merchant details, and bill of lading; the user applies for a return and refund, the merchant agrees, the user makes an appointment for door-to-door pickup, merchant; Result: After-sales service score increased to around .
The order conversion rate increased -; Review: Although israel phone number sample the effect of this demand after it was launched was good, other problems also arose; later, when the user research department conducted after-sales research, some users still reported that the platform did not support freight insurance; we were very confused because many products were given worry-free returns and users could also actively purchase them; later, we invited some users to conduct qualitative research and learned that they did not know what worry-free returns were for and thought that the products supported returns; then we worked with legal affairs, user research, operations, etc.
to discuss and finally changed it to return with freight included; the effect was particularly good and there was no subsequent feedback from users; 10. Others Of course, many other needs were also met during this period: such as: Q&A, comments, related recommendations, evaluations, video explanations.. . I will share them step by step if you are interested later... The Chief Technology Officer of shared the latest progress in content media management, data privacy and security as well as cooperation plans with in a dialogue at Johns Hopkins University.Emphasized the importance of technology transparency and user control and called for closer cooperation between government and business to develop a flexible and effective regulatory framework.
The order conversion rate increased -; Review: Although israel phone number sample the effect of this demand after it was launched was good, other problems also arose; later, when the user research department conducted after-sales research, some users still reported that the platform did not support freight insurance; we were very confused because many products were given worry-free returns and users could also actively purchase them; later, we invited some users to conduct qualitative research and learned that they did not know what worry-free returns were for and thought that the products supported returns; then we worked with legal affairs, user research, operations, etc.
to discuss and finally changed it to return with freight included; the effect was particularly good and there was no subsequent feedback from users; 10. Others Of course, many other needs were also met during this period: such as: Q&A, comments, related recommendations, evaluations, video explanations.. . I will share them step by step if you are interested later... The Chief Technology Officer of shared the latest progress in content media management, data privacy and security as well as cooperation plans with in a dialogue at Johns Hopkins University.Emphasized the importance of technology transparency and user control and called for closer cooperation between government and business to develop a flexible and effective regulatory framework.