Customer service
How you deliver your product or service is just as important as the quality of the product or service you’re delivering. Now, customers expect their interactions with businesses to be seamless, personal, and immediate.
Customer sentiment analysis cp number in philippines tools will allow you to use text classification in order to automatically organise support queries by topic and urgency, ensuring they’re routed to the correct department in the right order. Plus, these tools can also be used to help you analyse how your employees are responding to queries and the quality of the support they’re providing.
Voice of Customer
By studying surveys you’ve conducted and customer support interactions you can mine, you can receive valuable feedback from your customers.
By using net promoter score (NPC) surveys, you can directly ask your customers whether they would recommend your business, product, or service to someone else and receive feedback in the form of a numerical score. Using this data, you can then assess whether your customers are promoters, passive consumers, or detractors.
You’re providing to customers, you can then analyse this data and look at ways all customers can be moved to promoter level. You can also analyse exactly who your promoters are. For example, are they people who hold a specific role, are they people of a certain age, or are they people from a certain socio-economic background? Once you’ve identified this, you can build a profile for an ideal customer.