Number of users at the beginning of the period

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This is an average benchmark for customer support agent efficiency. You should strive to achieve results that are comparable to or better than the ones in this table. Atomic supports your website by providing data tracking, proactive chat, and live support solutions.
Individual Agent Performance
KPIs for individual agents are customer satisfaction, FCR and other metrics related to their performance in resolving issues. The best agents should be encouraged and motivated (perks, recognition, bonuses), while the least efficient performers need to understand and see areas where they can improve.

Support costs relative to income
This is a more useful metric for companies and e-shops that cambodia telegram database have at least a dedicated support staff, rather than one or two agents. There are some benefits in the latter situation, but the average cost of support compared to revenue is very important if you are trying to optimize the work of your staff to cut unnecessary expenses or to tailor related solutions to your customers' needs.
Divide your total support costs by the total number of tickets opened during the same period. This will give you the average cost per support issue (resolved or unresolved). Your goal should be to keep your support costs at or below 10% of your total revenue. This is an average across your company.
Conclusion

In summary, there are various tools to monitor the KPIs of your customer service staff. What you monitor is up to you, but at Atramic, we believe that CCR, customer satisfaction, average response time, resolution rate, individual agent performance, and support costs relative to revenue are the most important data points to track. Collecting this information will help you improve your brand reputation and optimize the work of your customer support staff.