If you are aware of the importance of keeping in regular contact with your frequent customer , congratulations, you are on the right track. If not, read on to find out why you should not let too much time pass without talking to them.
In this article, you will find the definition of a frequent customer and its importance, as well as practical tips to ensure the retention of your audience.
Summary
A repeat customer is whatsapp australia someone who makes repeated purchases from a company. Their importance lies not only in the fact that they can increase sales with regular orders, but they also popularize the brand among their acquaintances.
To take care of frequent customers, it is important to offer personalized attention that can be enhanced with exclusive benefits, listen to their opinions through feedback and contact them through their favorite channels.
Customer service software helps you meet these goals and keep your customers satisfied.
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In this article you will learn:
What is a frequent customer?
Why are repeat customers important?
How to ensure repeat purchase customers?
Take care of your repeat customers with Zendesk
What is a frequent customer?
A frequent customer is a person who makes more than one purchase from the same company, according to the Cambridge dictionary . The reasons for this behavior can be many: identification with the brand values, product quality, satisfaction with customer service, among others.
According to McKinsey, 80% of the value achieved by successful growing companies comes from generating new revenue from existing customers.