By Lilia Krauser, Staff Writer
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In today’s competitive landscape, AI in customer service isn’t just an advantage, it’s a necessity. Our first paper in this three-part series highlighted the transformative impact of automating customer service experiences, by showing how automation drives efficiency and increases customer satisfaction metrics.
Our second whitepaper dives deeper into how Zendesk AI empowers your agents to resolve issues quickly and effectively. Zendesk AI improves every aspect of the agent experience by offering real-time guidance and comprehensive customer context. From onboarding to training and coaching, our AI solutions help agents excel at every step, close performance gaps, and ensure consistent, high-quality service.
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Zendesk’s Agents of Change canada whatsapp number list program is on a mission to break down these barriers and encourage employers to adopt a skills-first hiring strategy. It offers job seekers upskilling opportunities to improve their access to higher-paying jobs in the technology industry, and specifically with Zendesk customers. Alana Ramo, Director of the Agents of Change program, explains why this work is so important:
"Zendesk helps nonprofits train students with traditional customer service backgrounds to access new careers in technology companies and open up more opportunities. This program is a win for our customers, who need qualified voices on their advocacy and support teams to respond to the diverse needs of their customer base."
The Agents of Change program works closely with nonprofit training partners including KindWork , NPower, and StreetCode Academy in the US, and IOS and Skills2Work in Asia Pacific, to help underrepresented communities enter the workforce with technology and digital training. The program includes customer service training , Zendesk Suite donations, free curriculum materials, and access to Zendesk subject matter experts. It also provides employee engagement opportunities.
How Zendesk customers leverage Zendesk AI to help agents resolve issues faster while maintaining high-quality service interactions
An overview of the results you can expect from using Zendesk AI
Help your agents resolve issues faster with Zendesk AI