Should I use a SaaS-specific CRM or a general-purpose CRM?

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As a SaaS business owner, you understand the importance of good CRM software, and you’re probably already shopping around for a CRM for your business. But the question on your mind might be: “Should I use a SaaS-specific CRM or a general-purpose one?”

In this article, we’ll cover the definitions and advantages of SaaS-specific CRMs and general-purpose ones to help you choose the best software for the job.

Table of Contents
What is a SaaS-specific CRM?
Advantages of using SaaS-specific CRMs
What are general-purpose CRMs
Advantages of using general-purpose CRMs
Should I use a SaaS-specific CRM or a general-purpose CRM?
What is a SaaS-specific CRM?
A SaaS-specific CRM is created with SaaS businesses in mind. It helps these businesses attract and manage their sales and leads in accordance with the SaaS business model.

These CRMs often have features that are specifically finland phone numbers helpful to sales teams working in the SaaS industry. For example, a SaaS-specific CRM may have extra security features installed to prevent cyberattacks, which software companies that deal with user data often face.

Advantages of using a SaaS-specific CRM
Considering a SaaS-specific CRM to add to your tech stack? The benefits of choosing an industry-specific CRM over a general-purpose one include:

An interface that reflects the SaaS business model
Features tailor-made for SaaS sales
Faster setup process
Let’s look at each benefit in more detail.

Interface that is aligned with the SaaS business model
Since industry-specific CRMs were made with their industries in mind, it should come as no surprise that SaaS teams may find SaaS-specific CRMs easier to understand and implement than general-purpose ones.
The interface may make your team feel more comfortable by using industry-specific language or practices. If teams feel at home in the system, there is less likely to be pushback to adopting and implementing the CRM.