The solution allows you to choose the direction of calls, and the setup will not take much time. Read more detailed instructions in the Knowledge Base .Integration of various digital solutions and platforms is one of the key factors for increasing the efficiency of any business. Virtual PBXs used to organize modern telephony are also becoming part of the comprehensive digitalization of companies. Thanks to integrations with CRM systems and other applications, virtual PBXs help improve the quality of customer service, strengthen marketing and sales, and optimize the company's internal processes. In this article, we will look at what virtual PBX integrations are, how they work, what ready-made MCN Telecom Virtual PBX integrations exist, and how they affect business performance.
What are VATS integrations and how do they work? Integration laos telegram data of a Virtual PBX means that a connection has been established between the PBX and another system to exchange information. PBX integrations allow you to combine a company's telephone system with various business applications, such as CRM systems, ERP systems, messengers, and other tools used in daily work. are API (Application Programming Interface) and webhooks. An API provides a set of functions and procedures for interaction between different software components, allowing applications to exchange data and perform certain actions. Webhooks, in turn, allow one system to automatically notify another about events in real time. There are three fundamental principles in the operation of any integration: Automatic data exchange PBX integrations allow you to automate the exchange of data between systems.
For example, when an incoming call comes in, the PBX transfers information about the caller's number to the CRM system, which then displays the client card on the operator's screen. Similarly, information about a completed call can be automatically saved in the CRM system or another application. Data synchronization Integrations ensure that data is synchronized between different systems, eliminating the need for manual data entry and reducing the risk of errors. This may include synchronizing contacts, interaction histories, call records, and other data. Setting up triggers and actions Webhooks and APIs allow you to set triggers and actions that will be performed when certain events occur. For example, when a new call comes in, a ticket can be automatically created in the task management system, or when a call ends, a notification can be sent to the responsible employee.