Collecting feedback is one of the best ways to find out what your customers think about you, whether they are happy with everything, and whether something needs to be changed. Bad reviews can provide insights for improving your business. Also, responding to them is an opportunity to improve and improve customer service.
Reacting to reviews in general shows people that you care about their opinions and value each of them. This creates a very strong emotional relationship between your brand and the client. Reading “bad” reviews can be painful and difficult for you, but do not perceive them as insults addressed to you. Consider negative feedback as an experience that will help you correct the mistakes that you make or could make in running your business. Determine what exactly you are doing wrong and try to do everything to avoid it in the future. This will be the best response to feedback.
Use emails and SMS newsletters
Asking for feedback shows customers that you care about uganda phone number library their opinions and personal experiences. This helps you build a sense of partnership between you and your visitors, increasing customer retention.
Send customers emails and messages after they buy from you to let them know how they feel about the experience. You don't need to send a lot of emails, just one.
Collect feedback with personalized SMS/push notifications
When customers feel that their opinions are valued, it increases the likelihood that they will join the loyalty program. It also shows your desire to create the best customer service. It can also have a great impact on your restaurant's reputation. Reviews left in response to email solicitations are usually more positive.
5. Introduce a seasonal menu
A seasonal menu has obvious advantages. It allows customers to be sure that you are using the freshest products. And most people want to constantly try new things and experiment, they come to restaurants to get a new and interesting experience, which is exactly what you can provide with a seasonal menu.
There is a certain segment of people who constantly order their favorite dishes over and over again. For them, an updated menu means nothing, but at the same time, you should not exclude seekers of new experiences from your plans. After all, if you do not provide this new experience to them, most likely they will look for it from your competitors.
Don't forget about engagement, because informing your customers about the seasonal menu and new dishes helps them to be constantly engaged. Moreover, new offers are a great way not only to retain old customers, but also to attract new ones.
Tell your customers about new menu items via SMS or push notifications
New menu items can certainly be a risky decision. If you are willing to take risks and are intentional about making these changes, they will definitely benefit you.