The Online Professional Certificate in Telecare Call Management allows you to obtain a qualification for access to the job market in the sociocultural and community services sector. The training qualifies you to: receive, issue and manage calls to provide the telecare service, responding to the needs and demands of users and mobilizing the necessary resources in each case.
QUALIFICATION LEVEL: 2
MODALITY: Online
START DATE: Monthly call / START: Third Thursday of each month.
THEORETICAL TRAINING DURATION: 230 hrs.
INTERNSHIP DURATION: 80 hrs.
TITLE: CERTIFICATE OF PROFESSIONALISM IN TELE-ASSISTANCE CALL MANAGEMENT (SSCG0111)
Admission requirements:
Secondary Education Graduate Title
Possession of a professional certificate of the same module level and/or the professional certificate you wish to access.
Possession of a level 1 professional certificate from the same professional family and area for level 2.
Meet the academic requirement for access to intermediate level vocational training courses for level 2, or have passed the corresponding access tests regulated by the educational authorities.
Having passed the university entrance exam for people over 25 years of age and/or 45 years of age.
Have sufficient training or professional knowledge to successfully complete the training.
What does this course teach?:
The objective of this online course is to learn how to receive, make and manage calls to provide telecare services, using telematic tools, telephone assistance techniques and psychosocial and teamwork skills. In addition, you will learn how to respond to the needs and demands of users and mobilize the necessary resources to guarantee the quality of the service, personalized treatment and confidentiality of information at all times.
What is the agenda?:
MODULE 1 (MF1423_2): Attention and management of incoming calls in a telecare service.
MODULE 2 (MF1424_2): Issuing and managing outgoing calls in a telecare service.
MODULE 3 (MF1425_2): Management of tools, techniques and skills for the provision of a telecare service.
MODULE 4 (MP0416): Non-work professional practice module.
Career Opportunities?:
Telecare operator
Telecare teleoperator
Our methodology is aimed at ensuring that students acquire a level of knowledge telemarketing leads colombia telephone number data appropriate to their occupation. Grupo Femxa offers a high level of interactivity that reinforces learning and the assimilation of information. Our work plan is completely individualized, with constant monitoring and evaluation of the student, live virtual classes, 24-hour access to content, and exercises that facilitate and enliven learning.
To this end, our Virtual Campus has all the necessary developments to offer a high-level service and compete with the most demanding quality, usability and security standards, incorporating multiple 2.0 communication tools that allow complete monitoring of courses and the activity of students and tutors.
This training activity includes the completion of NON-work professional internships.
What are the advantages of doing an internship?
Improve your professional qualifications
They facilitate your entry into the labor market
You gain professional experience
You demonstrate your worth as a professional for a job position
You acquire knowledge for a specific job
You apply the knowledge you acquire
Career Guidance:
Our Career Guidance experts will advise you on your career search or improvement , providing you with all the necessary tools to guide your job placement or professional promotion. We offer advice to make the most of your experience, training and skills, analyzing your interests and job expectations. In addition, we will provide you with specific information on how to guide your action plan to achieve your professional goals.
We guide you to create a good CV and cover letter
We help you to successfully pass all the selection processes
We inform you about possible career opportunities
We inform you about our training courses relevant to your professional career
We work on your personal and professional skills
What title do you get with the course?:
Level 2 Professional Certificate.
Currently the Professional Certificate in Telecare Call Management is not available .
What other options do you have? If you work in the healthcare sector, you can take a look at the online healthcare and health courses included in our private training catalogue: https://www.cursosfemxa.es/cursos-priva ... ad-y-salud
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