TG Database

Standardizing customer service involves defining procedures and guidelines that ensure all agents follow the same approach, regardless of the communication channel.

This not only improves efficiency, but also ensures that customers receive accurate information and have a consistent experience ...

In a significant move, Google is integrating WhatsApp after announcing it would be disabling the chat feature on Business Profiles starting July 31.

This new feature therefore allows companies to continue interacting with their customers efficiently and directly through the popular messaging ...

Microsoft is developing a new feature for Windows 11 that will transform the way users interact with their Android devices and PCs.

Currently available to Windows Insider program participants, the new feature will allow users to access their smartphones directly through the operating system's File ...

Orkut marked a generation and left many Brazilians missing it, but it could make a comeback . Launched in 2004, this social network quickly became a phenomenon in Brazil, connecting people through thematic communities, testimonials and a space where friendships were taken seriously.

However, in ...

With Meta leading innovation in this field, the future of artificial intelligence in customer service is bright.

Therefore, the trend is for this technology to evolve to become increasingly integrated into digital communication solutions, allowing for even greater personalization, such as the ...

With the advancement of technology and the digitalization of processes, digital security has become an essential concern for both individuals and companies.

Every day, new and more sophisticated scams emerge, targeting people and businesses of all sizes. From fraudulent emails to more complex ...

Recently, X (formerly Twitter) updated its terms of use, thus changing the way it processes its users' personal data to improve its artificial intelligence (AI) system .

The change, made without extensive notification to users, has sparked a wave of questions about privacy and compliance with the ...

Swiss startup FinalSpark is creating a revolution in the world of technology. The company is developing computers with human neurons , an innovation that could change the future of artificial intelligence.

These computers use living neurons , which are the cells that make up the human brain, to ...

WhatsApp is testing a new feature that promises to bring a completely new visual experience to its users: the color customization function.

Popular for its traditional green and white look, the app is now exploring the possibility of customizing its appearance with 22 themes and 20 different colors ...

With the ban on the use of cell phones in schools, experts point to a series of possible benefits. In addition to increasing students' attention, the measure can help reduce cyberbullying and reduce social pressure related to the use of social networks among young people. However, the successful ...